Returns and Exchanges
Click on Order Status to locate your order or sign into your account to start.
Once your return has been processed, we’ll send a Return Notification email. Please allow 1-3 business days for refunds to be received to your original form of payment once processed.
Ventcri.com Return Policy - United States
We’ll gladly accept unworn, unwashed, tags still attached purchased on ventcri.com for return, exchange or store credit.
For returns received within 14 days of delivery, we’ll credit your original form of payment. If received after 30 days, a Ventcri.com gift card will be issued.
If returning swim & intimates, vintage items, please see our policies below.
Please note: If you paid with a gift card or e-gift card, a new gift card or e-gift card in the amount of the credit will be issued and mailed/emailed to you accordingly. Gift cards cannot be returned or exchanged.
Not In The United States?
Please ship your item back to us for a refund, please note a store credit will be sent if returned after the 14 day period.
When Will I Be Refunded?
Your return will usually be processed within a week to a week and a half. We’ll send you a Return Notification email to notify you once the return has been completed. Please allow 1-3 business days for refunds to be received to the original form of payment once the return has been processed.
Returns Using Your Own Shipping Method
You can send items back to us using any trackable/insured shipping method. Sorry, we can’t accept COD returns. Returns are processed in the order they are received. Please allow a week to a week and a half for your return to be processed once received.
All swim & intimates returns are final sale.
Ventcri.com vintage loves & thrift item returns are final sale.
Items from our Vintage Loves & thrift items cannot be returned. Please make your selections with care and carefully review all product information and sizing before making a purchase. Need help or have questions? Please contact us via e-mail firstname.lastname@example.org